Frequently Asked Questions Customer Services

01. I am having trouble accessing the site
To view the complete Clarins website, you need to have JavaScript activated and Macromedia Flash installed. You can activate JavaScript in your browser's settings or options area. Flash is free and easy to install.

02. Is my personal information secure?
All of the information you supply is strictly confidential. It will only be used internally by Clarins for customer service. You may read the Privacy Policy for more information.

03. How can I unsubscribe from email newsletters?
You can change your account preferences at any time by updating your personal data in the My Account section or by simply clicking the "unsubscribe" link at the bottom of any email you receive from us.

04. I forgot my user ID or my password
You can request a new password from the My Account section of the site by clicking on the forgotten password link, entering your email address and confirming your request. Your new password will then be emailed to you.

05. How do I register for My Account?
Signing up is fast and easy. Simply click the register link in the Sign In/Register area, enter the information that is required and click OK.

06. How can I update my profile?
IYou can change your personal data within the My Account area in your account settings.

07. How can I unsubscribe from email newsletters?
Check that all the details you have entered on the checkout page are correct. If it is refused after that, try another credit card.

08. Where can I purchase Clarins products?
Clarins products are available at our authorized outlets in major departmental stores and Clarins Skin Spa. For the Clarins counters nearest you, please go on our online Store Locator.

09. How do I use Clarins products?
Every product on this website is accompanied by application advice. Tips for each product can be found on its product page and in the How to Apply section.

10. How can I find the right product for me?
You can use our online Beauty Consultation to guide you through our collections and help create your personalized skin care program. You’ll be asked simple questions about your skin, your concerns, your preferences and what you’re looking for. We will provide you with a list of the best products to create a personalized beauty regimen. Your Beauty Consultation will be presented and stored in your Clarins Profile under My Beauty Profile.

11. What types of ingredients are used in Clarins products?
All Clarins products contain natural botanicals and other ingredients. You can learn more by reading the ingredients section found within each product page on the site or by accessing the “Why Clarins” section.

12. My question isn’t listed
If you still can’t find the answer to your question, you can email us for assistance. All messages are read by live operators.