Contact Us | FAQ
01. I am having trouble accessing the site
02. Is my personal information secure?
03. How can I unsubscribe from email newsletters?
You can change your account preferences at any time by updating your personal data in the My Account section or by simply clicking the "unsubscribe" link at the bottom of any email you receive from us.
04. I forgot my user ID or my password
You can request a new password from the My Account section of the site by clicking on the forgotten password link, entering your email address and confirming your request. Your new password will then be emailed to you.
06. How can I update my profile?
IYou can change your personal data within the My Account area in your account settings.
07. Where can I purchase Clarins products?
Clarins products are available at our authorized outlets in major departmental stores and Clarins Skin Spa. For the Clarins counters nearest you, please go on our online Store Locator.
08. How do I use Clarins products?
Every product on this website is accompanied by application advice. Tips for each product can be found on its product page and in the How to Apply section.
09.What types of ingredients are used in Clarins products?
All Clarins products contain natural botanicals and other ingredients. You can learn more by reading the ingredients section found within each product page on the site or by accessing the “Why Clarins” section.