Store Locator | Call us: (60) 3 2141 4076 (9.00am–5.00pm, Mon–Fri, excluding Public Holidays)

Shopping | How to Shop Online


Shopping on an overview


  • Find your products. Use our site navigation, search engine, product finder, product comparison or Beauty Consultation.  For product information, how-to apply videos, did you know? and other related links, click on any product name to get to a specific product detail page.
  • Add the product to your shopping bag. Select your desired shade, size and quantity and then click the "Add to cart" icon. A window will appear confirming that the product has been added to your bag. You can then continue shopping and browsing the site. To view the contents of your shopping bag, click on "View my cart." 
  • View your shopping basket. Simply click the "shopping basket" icon at the top right of any page. Here, you can update quantities and add or delete items. You can also select from a range of complimentary samples with any order. .
  • Place your order. Simply click the “Submit Order” button after reading our Terms and Conditions. After your order has been submitted, a "Thank You" page will be displayed, confirming your order.  An email confirming receipt of your order will be sent to you. If an order confirmation does not arrive within 24 hours after submission, please contact our customer service center for assistance by  email.



Product Categories 


Clarins products are categorized within Face, Body, Sun, Make-Up and Men. Use the Product Filters on select pages to narrow the list of products and highlight the ones that best suit your needs. The search feature will help you select the appropriate product(s) based on the information you provide. If you would like additional advice, check out our online Beauty consultations to get personalized product recommendations for all categories.


Product availability


All products on are available for sale in Malaysia. If an item is out of stock, you will not be able to add it to your shopping basket, however it may be available in a store near you. In the rare event that a product(s) becomes unavailable after your order has been placed, we will notify you immediately. You will only be charged for the products you receive..

Don't forget your complimentary samples! You can choose up to 3 samples with any order, a great way to try new products. If you do not wish to receive any samples with your order, simply click on “No thanks, just proceed to checkout” without choosing any and go directly to checkout.
Due to limited quantities of the free samples, we regret that we are unable to reship samples if they arrive damaged, if you received the wrong one, or if one is missing from your order. Samples are shipped with merchandise purchases ONLY.
Promotion Codes 
Specific codes are associated with an online promotion. You can use these codes to redeem a promotion. There may be a minimum merchandise purchase requirement (taxes and shipping are excluded). Please note that e-Gift Certificates are not considered merchandise and do not count towards a minimum purchase requirement. Enter this code, exactly as it appears, in the promotion code box. The promotion will be reflected in your shopping bag on the order review page. All promotion codes are available for a limited time and cannot be use once expired. 
Special Offers and Gift & Sets
Special offers are available in the "Special Offers" section of the site, including boxed sets and special “online only” offers. You will find exclusive beauty sets and special collections within the “Gift & Sets” section.
Product Shelf Life at all authorized Clarins counters, Skin Spas, retail stores and online;

We would like to inform that all Clarins shelf life follow the < 36 months (except perfumery and Eau Dynamisante fragrances which practices < 60 months) from manufacturing date policy for all stores including online store.

The trend for product turnover for all categories is higher in some stores where traffic and sales volume are numerous times compared to other stores.

Nevertheless, we follow the same shelf life policy for all our channels. Therefore, please rest assured that the some stores includes online store are not intended for “older products”.

For the actual useful life span, please refer to the period-after-opening symbol or PAO symbol at the back of the packaging. It identifies the useful lifetime of a cosmetic product after its package has been opened for the first time. The number indicates the number of months it can be used after opening e.g. 12M = 12 months