MY ACCOUNT

MY ACCOUNT

CREATE AN ACCOUNT

  1. What are the advantages of creating an online account?

    Register at My Account to get access to the following benefits:

    Offers: Exclusive samples, private sales, birthday offers, products and promotions.
    Ease of use: save your personal information; access your orders, rewards, your beauty profile, recently viewed products and review your order history. This can help you speed through the re-order process.
    Favorites: Save a Wish List of your favorite products for quick access.

    You will also be given the option to register when placing an order.

    All of the information you supply is strictly confidential. It will only be used by Clarins to make a delivery or to improve our service to you. It will never be shared or sold.
  2. How do I create an account

    To register, click on “Log In” on the top right side of the Clarins.com home page.
    You will also be given the option to register when placing an order as a guest. All information you supply is strictly confidential.
    It will only be used to ship your orders or improve our service to you. It will never be shared or sold.
  3. I have made a purchase in-store or at a Clarins stand - do I already have a personal account on Clarins.com.my?

    Your personal account on Clarins.com.my will not automatically be created when you make a purchase in a Clarins store or at a Clarins pop-up site.

MY PERSONAL DATA

  1. I forgot my password

    From the "My Account" section, you can retrieve your password by clicking the Forgotten Password link.

    Just fill in your contact email and validate your request. A link to reset your password will be sent to your email address.

    Please note: for security reasons, this link will only be valid for a few minutes.
  2. What is your privacy policy?

    We attach great importance to respecting the privacy of users of our website and complying with the legal provisions in force.

    You will find a space dedicated to our complete privacy policy via this link, covering the following topics:

    When do we collect your personal data?
    What personal data do we collect?
    Why is your personal data collected?
    With whom do we share your personal data?
    How do we protect your personal data?
    What is our policy on minors?
    What is our policy on cookies?
    How is the content you share on social networks using our hashtags managed?
    How long is your personal data held?
    What are your rights regarding your personal data and how to contact us?
  3. How to create a wishlist?

    Creating your own Wish List is easy. To add any product(s) to your Wish List simply click the "Add to Wish list" icon in the product page. You will be brought to your Wish List where the item will be added. You can choose to share the list with family and friends via e-mail or you can choose to keep it private in your account.

    You can also search for other Wish Lists using the wish list search by last and first name or by e-mail address
  4. Is my personal information secure?

    The information you supply is confidential. Personal information will only be used by Clarins for order deliveries or customer service. Your credit card details are secured by SSL-encrypted technology and will never be stored online or accessed without your permission.

MODIFY MY PERSONAL DATA

  1. I forgot my password; what can I do?

    If you have forgotten your password, you can request a new one from the Sign In section of the site by clicking on the “forgotten password” link. Enter your email address and confirm request. Your new password will be emailed to you.

    Please note: for security reasons, this link will only be valid for a few minutes.
  2. How can I change my personal information?

    To update your account information click on "My Account" and sign in at the top of every Clarins.com web page. You can change or update your login, password, delivery addresses and billing information.

    You can create, delete, and save multiple shipping addresses in your Account Settings. To create or add new addresses, just click on the “Create A New Address” button. To delete or edit an address, just click on the “Edit/Delete” buttons located below each address.

NEWSLETTER SUBSCRIPTION

  1. What are the advantages of subscribing to the Clarins newsletter?

    Staying connected with us and learning all about the Clarins universe!

    Because Clarins likes to bring a smile to your face all year round. You’ll have access to lots of advantages:

    Exclusive offers
    Special gifts
    Clarins news about our products and services
    Don't wait any longer - sign up today! Go to the bottom of our homepage:
  2. How do I unsubscribe from the newsletter?

    We're sorry to see you go...

    To unsubscribe, simply click on the unsubscribe link at the bottom of one of our newsletters.

    If you have created an online account, you can also do this from your account. Go to "My Account” and click "My Personal Information".

    You will be able to unsubscribe from all or some of our communications.
  3. Why am I not receiving the Clarins email newsletters?

    Occasionally, changes from your email provider may prevent you from receiving the Clarins email newsletters you have registered for. Follow these simple steps to be sure Clarins' emails are reaching your inbox!
    1. Register for our emails at Clarins.com.my
    2. Visit the Spam section of your email account and search "clarins"
    3. Find any Clarins email and click "Not Spam" at the top of the page
    You can also add us to your contacts list. clarins@newsletter.clarins.com

DELETE MY ACCOUNT

  1. How do I delete my Clarins.com.my account?

    We are sorry that you wish to delete your Clarins account.

    For us to delete your account online, we ask you to contact our customer service team via our contact form.

    Proof of identity will be requested for security reasons.

    Just want to change your email address? Go to the section "Change my personal information"
  2. How do I delete all my personal information held by Clarins?

    In line with PDPA regulations, you have the right to access, rectify, delete and transfer information concerning you, as well as the right to oppose to and restrict its processing. You may withdraw your consent at any time.

    To exercise these rights, send us a request with proof of your identity by emailing our Customer Care team at ecommerce.my@clarins.com.

    We will inform you of the measures taken following your request as soon as possible and within a maximum of one month of receipt of your request. However, we reserve the right not to take action on requests that are manifestly unfounded or excessive.

    For more information, please read our Privacy Policy.