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Clarins answers all your most pressing questions in its Online Beauty Community!
From skincare and make-up to ingredients, get all our beauty tips to care for yourself and your entire family.

29 Questions

My Order

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26 Questions

Delivery & Returns

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12 Questions

My Loyalty Program

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14 Questions

My Account

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29 Questions

Product & Brand

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04 Questions

Responsible Beauty

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Frequently asked questions

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Has my order been confirmed?

Upon placing your order, Clarins.com.my will display a confirmation message. You will also receive an order confirmation email, including your tax invoice. If you've registered an account with us, your order will also be viewable on the site...

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What is your returns policy?

Have you changed your mind? At Clarins, we always want you to have the best possible experience when you shop online at Clarins.com.my. We accept returns for unused items purchased

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When will my order be delivered?

Due to high demand, we are experiencing some delays in processing and shipping orders. You may experience a delay in receiving your shipment. We apologise for any inconvenience...

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