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Frequently asked questions
Has my order been confirmed?
Upon placing your order, Clarins.com.my will display a confirmation message. You will also receive an order confirmation email, including your tax invoice. If you've registered an account with us, your order will also be viewable on the site...
What is your returns policy?
Have you changed your mind? At Clarins, we always want you to have the best possible experience when you shop online at Clarins.com.my. We accept returns for unused items purchased
When will my order be delivered?
Due to high demand, we are experiencing some delays in processing and shipping orders. You may experience a delay in receiving your shipment. We apologise for any inconvenience...
Is it possible to receive samples?
We are not able to send samples directly to you by post. However, you can discover our products:...
How does the loyalty programme work?
Simply make a purchase at any authorised Clarins Boutiques, Skin Spa, Departmental Stores and www.Clarins.com.my to be eligible...