Get a free personalised beauty advice from a beauty coach during 1-to-1 virtual consultation.
OPENING HOURS
Monday to Friday
(excluding Public Holidays)
9:30am - 5:30pm

I HAVE 15 MINS

Anti-Ageing Beauty Routine

Let your radiance shine through at every stage of life with our anti-ageing formulas that nourish your skin so that you can glow from within.

Beauty in the Eyes

Give your delicate eye contours the care that they deserve with Clarins' eye care experts.

Your Bespoke Follow-Up

Have a beauty question? Schedule a 10 or 20 min follow-up session with our Beauty Coach and have all your beauty questions answered.

Ready, Steady, Glow

Brighter skin begins here! We have expanded our Bright Plus range with 3 new products to help your skin breathe better and look brighter!

Personalised Beauty Routine

Learn basic skincare tips to cleanse, soothe and soften skin with our basic cleansing essentials formulated with organic plant extracts from Domaine Clarins.

CLAIRE

OUR BEAUTY COACH

Our beauty coach is here to understand about your skincare needs and recommend you the right beauty products.

CLAIRE

Ask me anything! I would love to share with you my top tips and tricks to suit your lifestyle and achieve the best results.

DISCOVER THE FULL VIRTUAL EXPERIENCE

SELF-SERVICE BEAUTY ADVICE

SELF-SERVICE TUTORIALS

Discover our application methods based on our knowledge of skin - simple, easy expert techniques that you can try at home.

FREQUENTLY
ASKED QUESTIONS

ARE THE CONSULTATIONS FREE?
Yes. You can receive personalised beauty advice, anytime, anywhere.
WHO CAN BOOK A VIRTUAL CONSULTATION?
1-1 virtual consultation service is only available for customers residing in Malaysia with a valid local contact number.
WHAT SORT OF TOPICS CAN YOU ADDRESS IN A VIRTUAL CONSULTATION?
Our beauty coaches can recommend you suitable products, master make-up techniques, prepare for an event and address any skincare needs.
HOW DO I JOIN THE SESSION?
You can join from the exclusive virtual consultation link sent to you via email or saved in your calendar.
HOW DO I MODIFY OR CANCEL APPOINTMENTS?
You can retrieve your confirmation email and choose to either reschedule or cancel your appointments 24 hours before the appointment. Alternatively, you can also email our Customer Care team at customercare@my.clarins.com for assistance.
WILL I FEEL PRESSURED TO BUY?
Our beauty coaches are here to share their beauty expertise and product recommendations.
WHAT DO I PREPARE?
Before the start of the call, do enable your microphone so that our beauty coaches can hear you. You have the option to turn off your camera (or not), but it is always more pleasant if we can see each other.
HOW IT WORKS
Select and book a free virtual consultation that suits your needs with a beauty coach. Receive your confirmation via email, including the time, date and your exclusive virtual consultation link. Click on the link in your email to join your virtual consultation video call and checkout LIVE during the consultation.