Help

Welcome to Clarins Help!
Here you will find answers to your questions about shopping at www.clarins.com, your order, payment options and more. Simply select from the categories below to view answers.

For all order and website questions
Malaysia contacting hours:
(9.30am–5.30pm, Mon–Fri, excluding Public Holidays)
Malaysia number: +603 2141 4076
Malaysia email: ecommerce.my@clarins.com

• Help you place your order
• Order tracking
• Comment or complaint about your last order
• Question about the website
• Question on an Online promotion
• Subscribe or unsubscribe from the Clarins newsletter
• Returns policy
• Question on Clarins Online loyalty scheme

For other enquiries

• Call in your nearest store, Skin Spa or salon
• Information on in-store promotions

Contact your preferred store
For general information on our products
Malaysia contacting hours:
(9.30am–5.30pm, Mon–Fri, excluding Public Holidays)

• Product Information
• Information on Clarins Skin Spas and treatments
• Details on product ingredients

Malaysia number: +603 2141 4076
Malaysia email: ecommerce.my@clarins.com
Please note, we are unable to send out samples upon request. We invite you to have a consultation with our specialists in-store who will take you through a thorough consultation focusing on your lifestyle and skincare needs.