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Spa & Stores
We Are Clarins
At Clarins, we strive to create a pleasant online shopping experience when you shop on Clarins.com.
We do accept the returns of unused items purchase on authorised website. We cannot accept an item that has been opened, unless the product is damaged or defective.
● Item (s) must return to us in their original condition within 14 days from the date of receiving the parcel. Products must be unopened and in original packaging, with all accessories and leaflets.
● If your order contained Gift with Purchase (GWP), the GWP must also be returned. If the GWP is not returned with the original product, we regret to inform that your refund will not be processed.
● If a Gift Set is being returned, all products in the Set must be returned.
● Shipping fees of returned packages is non-refundable.
● Refunds are made to the original form of payment within 14 business days from the date of our Warehouse reception of your return parcel. An email will be sent to notify you on the status of refund.
1. Please contact Clarins Customer Care Team (see details below) to explain the reason for return and confirm the return products and quantity.
Clarins Customer Care Team
(9:30am to 5:30pm, Mon to Fri, excluding Public Holidays)
2. Clarins Customer Care Team will assist you to start your return process.
3. Please pack the product (s) you intend to return together and placed it in the original package to prevent damage during transit.
4. Clarins Customer Care Team will assist in arranging your parcel pick up arrangement.
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